Catch Problems Earlier
Review available monitoring, capacity, service health, certificates, backup results, and recurring failures before they become a business interruption.
Monthly Systems Care
Keep critical systems maintained before small problems become outages.
A documented maintenance relationship for businesses that want recurring system review, controlled maintenance, and a known technical point of contact without buying an unlimited help-desk contract.
Why Monthly Care
Maintenance becomes scheduled work instead of an emergency expense.
Each plan names the covered systems, included support time, maintenance cadence, and reporting. Monthly care uses the customer’s existing or agreed monitoring, backup, and update methods; missing platforms are identified and scoped separately instead of being quietly bundled into the plan.
Use Controlled Maintenance Windows
Coordinate updates, reboots, backup review, and validation using the agreed maintenance method for each covered system.
Know What Changed
Receive a recurring customer report that separates completed work, findings, tooling gaps, risks, and recommended projects.
Tooling Is Explicit
Monthly care does not pretend software platforms already exist.
If usable monitoring, backup, or patching tools are already in place, Tech-Ops works with those approved tools. If they are missing or unsuitable, the gap is documented and a monitoring, backup, patching, or automation setup project is quoted separately. Commercial licenses, subscriptions, cloud charges, SMS fees, and vendor products remain separate customer costs unless the agreement specifically says otherwise.
Monthly Systems Care
Choose the amount of infrastructure you want covered.
Plans are month-to-month after the environment review. They are intentionally limited maintenance retainers, not unlimited end-user help desk or 24/7 support contracts.
Server Care
Focused monthly operational care for one important server, using the customer's existing or agreed maintenance tooling.
₱5,500per month
Up to 1 covered systems2 support hours included
Recommended Starting Point
Business Systems
Ongoing maintenance and documented follow-through for a small multi-system business environment.
₱10,500per month
Up to 3 covered systems5 support hours included
Operations Partner
Reserved operational support, maintenance coordination, and reporting for businesses with several critical systems.
₱18,500per month
Up to 6 covered systems10 support hours included
| Plan Detail | Server Care | Business Systems | Operations Partner |
|---|---|---|---|
| Covered Systems | Up to 1 | Up to 3 | Up to 6 |
| Included Support Time | 2 hours monthly | 5 hours monthly | 10 hours monthly |
| Monitoring Review | Review existing or agreed monitoring; missing tooling is documented | Review existing or agreed monitoring; missing tooling is documented | Review existing or agreed monitoring; missing tooling is documented |
| Update / Patch Coordination | One scheduled monthly maintenance window Uses the agreed existing or native update method | Coordinated monthly maintenance Uses the agreed existing or native update method | Coordinated maintenance by covered system Uses the agreed existing or native update method |
| Backup Status Review | Included | Included | Included |
| Customer Report | Monthly | Monthly | Monthly |
| Priority Business-Hours Triage | Standard Queue | Included | Included |
| Recovery Review | Not included | Annual review | Quarterly review |
| Customer Portal | Tickets, reports, and documents | Tickets, reports, and documents | Tickets, reports, and documents |
What Gets Done Each Month
Open a plan to see the recurring checklist documented in its monthly customer report.
Server Care
- Review available monitoring and unresolved alerts; document a monitoring gap if no usable monitoring exists.
- Review CPU, memory, storage capacity, filesystem health, and service failures.
- Review update status and complete the approved maintenance window using the agreed update method.
- Review backup results using the existing backup method and investigate failures within plan scope.
- Review relevant logs, scheduled jobs, and recurring operational errors.
- Review certificate expiration where applicable.
- Update the monthly condition summary, tooling gaps, and recommendations.
Business Systems
- Review monitoring coverage and open alerts for each covered system; record any system that has no usable monitoring.
- Review capacity, performance, service health, and recurring failures.
- Coordinate and complete approved maintenance windows using the agreed update methods.
- Review backup results and unresolved failures using the agreed backup platforms.
- Review certificate and critical scheduled-task status.
- Review administrative access changes reported during the month.
- Update system records for material changes and tooling assumptions.
- Prepare the monthly maintenance report and recommendations.
Operations Partner
- Review ticket queue, recurring incidents, unresolved risks, and covered-system ownership.
- Review monitoring coverage, availability, and alert quality for all covered systems.
- Review performance, capacity, storage, and service health.
- Coordinate approved patching and maintenance by system using the agreed tooling.
- Review backup status and the current recovery-test schedule.
- Review certificates, automated jobs, and critical integrations.
- Update living system documentation and ownership records.
- Review included-hour usage and work outside plan scope.
- Prepare and publish the monthly operations report.
Plan Boundaries
- Only systems named in the agreement are covered.
- Included hours do not roll over.
- Additional work requires approval.
- Deployments and migrations are separate projects.
- Hardware, software, licenses, subscriptions, cloud charges, and third-party services are separate.
- New monitoring, backup, patching, remote-management, or automation platform deployment is separate unless specifically written into the agreement.
- 24/7 availability is not included.
- After-hours emergencies are subject to availability.
- Either party may end the plan before renewal.
Outside the Plan
No surprise expansion of scope.
If a finding turns into a deployment, migration, major repair, or work beyond the included support time, the additional work is identified and approved before it is billed.
Additional remote labor: ₱625 per 30 minutes. Additional on-site labor: ₱750 per 30 minutes.
Discuss Monthly Systems Care