Project & Support
Defined work, visible boundaries, and a repeatable process.
Use Project & Support when you need a specific outcome, repair, assessment, deployment, or technical change that does not belong in an ongoing monthly plan.
Project and Support Menu
Select a service to review its scope.
Starting prices apply only to the billing unit shown. The exact environment and requested outcome are confirmed before work begins; anything outside that definition requires written approval.
Support and AssessmentRemote Systems Support Starting at₱1,250One remote support session; the first 60 minutes are included View Scope
What the Service Covers
Secure remote troubleshooting and administration for servers, services, storage, certificates, backups, and business systems.
Included in This Starting Scope
- Initial triage and access confirmation.
- Up to 60 minutes of remote technical work.
- Actions taken and next-step summary.
Not Automatically Included
- Additional time beyond 60 minutes.
- New deployments, migrations, licenses, hardware, or persistent remote-access tooling.
- Guaranteed recovery where the cause or system condition is unknown.
Delivery Checklist
Remote Support Session Checklist
- Confirm the requester, affected system, business impact, and authorization.
- Confirm the approved remote-access method and establish a secure session.
- Capture the starting condition and preserve relevant error evidence.
- Perform the agreed diagnostic or administrative work.
- Validate system function and confirm the requester can resume the intended task.
- Remove temporary access and document actions, findings, and next steps.
Support and AssessmentOn-Site Systems Support Starting at₱2,000One scheduled Surigao City visit; the first 90 minutes are included View Scope
What the Service Covers
Scheduled on-site systems work within Surigao City, including the first 90 minutes of labor and ordinary local travel.
Included in This Starting Scope
- Pre-visit scope confirmation.
- Ordinary travel inside Surigao City.
- Up to 90 minutes of on-site technical work.
- Visit notes and next-step summary.
Not Automatically Included
- Additional labor beyond 90 minutes.
- Parts, licenses, specialist equipment, or travel outside Surigao City.
- Unapproved changes outside the confirmed visit scope.
Delivery Checklist
On-Site Support Visit Checklist
- Confirm the visit contact, location, affected system, scope, and authorization.
- Record the physical and technical starting condition.
- Confirm a safe work area and protect business data and equipment.
- Perform the approved diagnostic or systems work.
- Validate normal operation with the customer representative.
- Close temporary access, account for equipment, and complete visit notes.
Assessment and AdvisoryBusiness Systems Assessment Starting at₱3,000One defined small-business environment assessment View Scope
What the Service Covers
Review of the current environment, operational risks, immediate priorities, and practical next steps with written findings.
Included in This Starting Scope
- Discovery meeting and system inventory.
- High-level risk, backup, access, maintenance, and supportability review.
- Prioritized written findings and recommended next steps.
Not Automatically Included
- Remediation or configuration changes.
- Penetration testing or formal compliance certification.
- Unlimited sites, systems, or vendor investigations.
Delivery Checklist
Business Systems Assessment Checklist
- Confirm the business goals, sites, systems, contacts, and assessment boundary.
- Inventory the servers, storage, applications, identity services, and critical dependencies.
- Review support status, access ownership, patching, and monitoring at a high level.
- Review backup coverage, recent success, and available recovery documentation.
- Identify immediate risks, recurring failures, capacity constraints, and single points of failure.
- Deliver prioritized findings, quick wins, and separately scoped project recommendations.
Server AdministrationServer Health and Security Review Starting at₱4,500Each separately administered server View Scope
What the Service Covers
Configuration, updates, storage, services, access, logs, backup state, monitoring coverage, and prioritized corrective actions.
Included in This Starting Scope
- One Linux or Windows server.
- Health, security, patch, storage, service, access, log, backup, and monitoring-coverage review.
- Prioritized findings report.
Not Automatically Included
- Remediation, application redesign, or recovery work.
- Other servers, endpoints, and network equipment.
- Formal audit or compliance attestation.
Delivery Checklist
Server Health and Security Review
- Record system identity, purpose, owner, operating system, and support status.
- Review CPU, memory, storage capacity, and filesystem health.
- Review update and patch status without assuming a patch platform exists.
- Review active services, startup configuration, and failed units or jobs.
- Review administrative accounts, access paths, and stale credentials.
- Review firewall state, listening services, and exposed interfaces.
- Review security, system, and application logs for recurring faults.
- Verify backup coverage and the date of the most recent successful job.
- Review monitoring coverage and identify any monitoring gap.
- Prepare prioritized findings and corrective recommendations.
Server AdministrationLinux or Windows Server Deployment Starting at₱9,500Each defined server deployment with an approved build scope View Scope
What the Service Covers
Base installation, patching, hardening, core services, access configuration, validation, and handover documentation for a defined server build.
Included in This Starting Scope
- Base operating-system installation and updates.
- Baseline hardening, access, storage, and required core services.
- Enrollment into existing monitoring, backup, and update tooling when those platforms are already available.
- Functional validation and handover record.
Not Automatically Included
- Application licensing or extensive application migration.
- New monitoring, backup, patching, or management platform deployment.
- New hardware, cloud charges, or unspecified integrations.
Delivery Checklist
Server Deployment Checklist
- Confirm server purpose, application owner, sizing, dependencies, and required management tooling.
- Install the approved operating system and current updates.
- Configure hostname, time zone, time synchronization, and naming records.
- Configure storage, filesystems, permissions, and capacity alerts where available.
- Apply baseline hardening and host firewall rules.
- Create approved administrative access and recovery credentials.
- Install and configure the named services or workloads.
- Enroll the server into existing backup, monitoring, and update tooling when those platforms are in scope and available.
- Complete functional, restart, and recovery validation.
- Deliver system documentation and handover notes.
Virtualization and ComputeVirtualization and VM Project Starting at₱12,000One written virtualization scope covering named hosts and workloads View Scope
What the Service Covers
Host review, virtual-machine deployment, migration, resource planning, or platform cleanup for named hosts and workloads.
Included in This Starting Scope
- Inventory and capacity review of named hosts and workloads.
- The approved deployment, migration, or cleanup task.
- Validation, rollback points, and updated records.
Not Automatically Included
- Unlisted hosts, storage replacement, or platform license purchases.
- Application remediation inside guest systems.
- Open-ended migrations without a confirmed workload list.
Delivery Checklist
Virtualization Project Checklist
- Inventory named hosts, hypervisor versions, licenses, clusters, and storage.
- Review host CPU, memory, storage, and contention.
- Review virtual-machine inventory and business ownership.
- Review virtual networking required by the named workloads.
- Review snapshots, backups, replication, and recovery coverage.
- Complete the approved deployment, migration, or cleanup.
- Validate workload start, connectivity, performance, and available monitoring.
- Update diagrams, inventory, and recovery documentation.
Storage and DataTrueNAS or Shared Storage Setup Starting at₱8,500One storage system and one written share or migration scope View Scope
What the Service Covers
Storage pools, datasets, shares, permissions, health alerts, capacity checks, and operating documentation for a defined storage scope.
Included in This Starting Scope
- Pool, dataset, share, permission, snapshot, and alert configuration.
- Access and representative restore validation.
- Operating and maintenance notes.
Not Automatically Included
- Storage hardware, data-recovery laboratories, or open-ended data migration.
- Client-device repair.
- Backup infrastructure outside the approved scope.
Delivery Checklist
Storage and File Services Checklist
- Confirm data owners, use cases, capacity, growth, and retention needs.
- Review or design disks, redundancy, pools, datasets, and filesystems.
- Configure shares and approved access protocols.
- Configure groups, permissions, and ownership.
- Configure snapshots and retention.
- Configure health and capacity alerts using the available platform or native tooling.
- Configure backup or replication outside the storage system when included in scope.
- Test access, permissions, performance, and a representative restore.
- Document routine maintenance and replacement procedures.
Data ProtectionBackup and Recovery Setup Starting at₱6,500One basic protection setup for named systems and data; platform deployment may require a larger quote View Scope
What the Service Covers
Backup workflow design and configuration for named systems, including retention, notifications, a representative restore test, and recovery documentation.
Included in This Starting Scope
- Protection inventory and recovery objectives.
- Approved schedule, retention, notifications, and access controls.
- Initial backup, representative restore test, and recovery runbook.
Not Automatically Included
- Backup storage, subscriptions, licenses, or third-party recovery fees.
- Large commercial backup-platform deployment.
- Guaranteed recovery from pre-existing corruption or systems not named in scope.
Delivery Checklist
Backup and Recovery Checklist
- Inventory protected systems, data, owners, and business priority.
- Define recovery point and recovery time expectations.
- Choose the delivery path: existing platform, suitable native or open-source tooling, or a customer-approved commercial product.
- Configure backup credentials and restrict access.
- Configure schedules, retention, encryption, capacity, and success/failure notifications.
- Run the initial full backup and verify completion.
- Perform and document a representative test restore.
- Prepare the recovery runbook and escalation contacts.
- Schedule recurring restore tests and plan reviews when requested.
- Schedule recurring restore tests and plan reviews.
Web and Security InfrastructureSSL, DNS, and Reverse-Proxy Work Starting at₱3,500One defined certificate, DNS, or reverse-proxy change scope View Scope
What the Service Covers
Certificate deployment, DNS changes, HAProxy or reverse-proxy configuration, secure publishing, and defined web-infrastructure changes.
Included in This Starting Scope
- Current-state review and rollback values.
- Approved certificate, DNS, or proxy configuration.
- Resolution, TLS, routing, and expiration-monitoring validation.
Not Automatically Included
- Certificate, domain, hosting, WAF, CDN, or provider fees.
- Application-code changes.
- Unlisted domains, services, or complex traffic migrations.
Delivery Checklist
SSL and Web Infrastructure Checklist
- Confirm domains, services, owners, providers, and maintenance contacts.
- Review DNS records and authoritative control.
- Inventory current certificates, issuers, names, and expiration dates.
- Generate or validate keys and certificate requests securely.
- Configure the certificate, chain, and supported protocols.
- Configure HAProxy or reverse-proxy routing and health checks when included.
- Test DNS resolution, TLS negotiation, redirects, and application access.
- Configure expiration monitoring using the customer's existing tool or a suitable lightweight method.
Operations and MonitoringMonitoring Setup and Alerting Starting at₱5,500Basic rollout using an existing platform or lightweight checks for a small set of named systems View Scope
What the Service Covers
Implement useful system checks and alert delivery using an existing platform or lightweight targeted checks; a new monitoring platform is scoped separately.
Included in This Starting Scope
- Inventory of the systems and failures that actually need monitoring.
- Useful availability, service, capacity, certificate, or backup checks for the approved scope.
- Email or existing-platform alert delivery, test alerts, thresholds, and operating notes.
- One controlled validation cycle.
Not Automatically Included
- 24/7 NOC staffing or guaranteed response time.
- Deployment of a new full monitoring platform unless separately quoted.
- Vendor licenses, SMS charges, cloud monitoring fees, appliances, or large agent rollouts.
- Remediation of every problem discovered by monitoring.
Delivery Checklist
Monitoring Setup and Alerting Checklist
- Inventory the named systems, business-critical services, failure conditions, and alert owners.
- Confirm the monitoring delivery path and all licensing or hosting assumptions.
- Configure the approved availability, service, capacity, certificate, backup, or job checks.
- Set warning and critical thresholds with documented reasoning.
- Configure alert destinations, schedules, and escalation contacts.
- Generate controlled test failures or test notifications.
- Document ownership, maintenance, and what happens when an alert fires.
- Deliver the monitoring inventory and known coverage gaps.
Operations and MaintenancePatching and Update Management Rollout Starting at₱7,500Basic rollout for a small set of named systems using an existing or native update mechanism View Scope
What the Service Covers
Create a controlled update workflow, maintenance groups, scheduling, validation, exception handling, and reporting for named systems.
Included in This Starting Scope
- System inventory, patch groups, maintenance windows, exclusions, and reboot rules.
- One controlled patch cycle with validation and exception tracking.
- Basic reporting and documented operational ownership.
Not Automatically Included
- Vendor licenses or subscription fees.
- Large commercial patch-platform deployment.
- Custom automation development beyond the defined rollout.
- Application remediation after an update exposes an unrelated defect.
Delivery Checklist
Patching and Update Management Checklist
- Inventory the named systems, operating systems, business owners, and current update method.
- Confirm the delivery path and licensing assumptions.
- Define patch groups, maintenance windows, exclusions, reboot rules, and stop conditions.
- Define pre-change checks and rollback or recovery points appropriate to the systems.
- Configure the approved update workflow and reporting.
- Run one controlled patch cycle on the approved systems.
- Validate application and service function after updates.
- Document ownership, exceptions, and the recurring maintenance process.
Automation and ToolingAutomation and Systems Scripting Starting at₱6,000One defined automation deliverable with named inputs, outputs, and acceptance criteria View Scope
What the Service Covers
Python, Bash, PowerShell, SaltStack, Ansible, scheduled jobs, and API-driven automation for one defined operational outcome.
Included in This Starting Scope
- Defined process, inputs, outputs, permissions, logging, and success criteria.
- Build and test of the approved script, state, job, or workflow.
- Deployment notes, rollback behavior, and handover.
Not Automatically Included
- Undefined or continuously expanding requirements.
- Third-party API, platform, or licensing costs.
- Ongoing software-development support unless specifically included.
Delivery Checklist
Automation and Systems Scripting Checklist
- Define the manual process, owner, inputs, outputs, and failure modes.
- Confirm credentials, permissions, data sensitivity, dependencies, and audit requirements.
- Choose the implementation method and define acceptance criteria.
- Build the approved Python, Bash, PowerShell, SaltStack, Ansible, scheduled job, or integration workflow.
- Implement logging, error handling, and rollback or safe-failure behavior.
- Test normal, empty, invalid, and failure conditions.
- Deploy or schedule with controlled access and any needed monitoring.
- Deliver operating notes, source or configuration, limitations, and handover.
Documentation and OperationsTechnical Documentation and Runbooks Starting at₱3,500One defined documentation package for named systems, procedures, or recovery tasks View Scope
What the Service Covers
Accurate system records, operating runbooks, recovery procedures, diagrams, inventories, and handover documentation for a defined environment or process.
Included in This Starting Scope
- Discovery of the actual current state.
- One agreed set of runbooks, diagrams, inventory, build notes, or recovery procedures.
- Customer review and final handover copy.
Not Automatically Included
- Undocumented remediation or configuration changes.
- Unlimited diagram revisions or environment discovery.
- Formal compliance documentation requiring a specialist auditor.
Delivery Checklist
Technical Documentation and Runbook Checklist
- Confirm the systems, process, audience, and document purpose.
- Collect current-state facts from approved sources and system owners.
- Record dependencies, ownership, access requirements, and important configuration locations.
- Create the agreed runbook, diagram, inventory, build record, or recovery procedure.
- Validate technical steps against the current environment where practical.
- Review the draft with the customer or system owner.
- Deliver the final document set and identify the review owner or refresh trigger.
Troubleshooting and RecoveryIncident Escalation and Recovery Triage firstInitial triage establishes the recovery scope before extended work is authorized View Scope
What the Service Covers
Root-cause analysis and advanced technical troubleshooting for recurring failures, outages, failed changes, and complex recovery situations.
Included in This Starting Scope
- Impact and authority confirmation.
- Evidence preservation and initial fault isolation.
- Recovery recommendation, risk, and written next-step scope.
Not Automatically Included
- Unlimited emergency labor.
- Guaranteed recovery of damaged or missing data.
- Vendor, forensic, replacement-hardware, or specialist fees.
Delivery Checklist
Incident Triage and Recovery Checklist
- Confirm the incident owner, impact, affected systems, and authority to act.
- Preserve logs, timestamps, symptoms, and recent-change information.
- Stabilize the environment and prevent avoidable spread or data loss.
- Develop and test the leading cause and recovery hypotheses.
- Present the recovery path, risk, rollback point, and extended-work scope.
- Validate restored service and document residual risk and monitoring.
- Prepare a concise incident record and recommended preventive actions.
Need Ongoing Coverage?
Monthly Systems Care now has its own service path.
For systems that need recurring maintenance, review of monitoring and backups, controlled updates, and documented follow-through, compare the monthly care plans directly. New management platforms and software licenses are scoped separately when needed.
Compare Monthly Systems Care →Pricing Terms
Additional remote labor: ₱625 per 30 minutes after the first hour.
Additional on-site labor: ₱750 per 30 minutes after the first 90 minutes.
Urgent or after-hours work: 1.5 times the applicable labor rate when accepted and available.
Separate costs: Hardware, software, subscriptions, certificates, specialist recovery, and travel outside Surigao City.